Contact us
Contact Us
Last Updated: September 4, 2026
Welcome to Pralune
We're here to help.
Whether you have a question about a product, an existing order, shipping, a return, or anything else related to shopping with Pralune, you can contact our customer support team by email.
Customer Support
Email: service@pralune.com
When contacting us about an existing order, please include:
- Your order number
- The email address used when placing the order
- A clear description of your question or issue
- Photos where relevant to a damaged, defective, or incorrect product
Providing this information helps us review your request more efficiently.
Order & Shipping Support
For questions about:
- Order status
- Shipping
- Tracking
- Delivery issues
- Address corrections
please contact service@pralune.com.
Returns & Refunds
For return or refund requests, please review our Return & Refund Policy and contact:
Please contact us before sending a return so that we can provide the appropriate instructions.
Privacy Questions
For privacy questions or requests relating to your personal information, contact:
You may also review our Privacy Policy and Your Privacy Choices page.
Business Information
Brand: Pralune
Legal Entity:
Caoxian Hongyun Trading Co., Ltd.
Registered Address:
No. 562, Jiuji Village, Zhuangzhai Town, Cao County, Heze City, Shandong Province, China
Customer Service Email:
service@pralune.com
Website:
pralune.com