Terms of Service
Terms of Service
Last Updated: September 4, 2026
Welcome to Pralune.
These Terms of Service govern your use of pralune.com and the products and services made available through the website.
Pralune is operated by:
Caoxian Hongyun Trading Co., Ltd.
No. 562, Jiuji Village, Zhuangzhai Town, Cao County, Heze City, Shandong Province, China
Email: service@pralune.com
Throughout these Terms, “Pralune,” “we,” “us,” and “our” refer to Caoxian Hongyun Trading Co., Ltd.
By accessing our website or purchasing from us, you agree to these Terms of Service and the policies incorporated into them.
1. Use of Our Services
You may use our website and services only for lawful purposes and in accordance with these Terms.
You may not use our website to violate applicable laws, infringe the rights of others, distribute malicious technology, commit fraud, or interfere with website operation.
2. Account and Order Information
You agree to provide current, complete, and accurate information when placing an order or otherwise interacting with our website.
You are responsible for maintaining the accuracy of the information you provide.
3. Products and Services
We make reasonable efforts to display products and product information accurately.
Actual appearance may vary slightly because of device displays, lighting, photography, and other presentation factors.
Products may be modified, discontinued, or become unavailable.
4. Prices
Prices displayed on our website may change from time to time.
Applicable shipping charges and discounts will be presented during checkout when relevant.
We may correct obvious pricing or listing errors.
5. Orders
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- Payment cannot be authorized
- Fraud or unauthorized activity is suspected
- Product information contains a material error
- The item becomes unavailable
- Delivery is not reasonably possible
- The transaction violates these Terms or applicable law
Order-specific conditions are described in our Terms of Purchase.
6. Payment
Payments are processed using payment methods made available during checkout.
By providing payment information, you represent that you are authorized to use that payment method.
7. Shipping
Our standard shipping structure is:
- Orders under $34.90 USD: $2.99 USD
- Orders of $34.90 USD or more: Free Standard Shipping
- Express Shipping: $4.99 USD where available
Orders are generally processed within 3 business days.
Standard delivery is generally estimated at 10–20 business days after dispatch.
Additional details are available in our Shipping Policy.
8. Returns and Refunds
Eligible return requests may be made within 14 calendar days after delivery.
For eligible non-defective change-of-mind returns, customers are responsible for return shipping costs.
For confirmed damaged, defective, or incorrect items resulting from our error, customers will not be required to bear the applicable return shipping cost.
Approved refunds are issued to the original payment method and generally take approximately 7–12 business days after issuance to appear, depending on the financial institution or payment provider.
Please review our Return & Refund Policy.
9. Intellectual Property
Website content, including text, graphics, branding, photographs, design elements, and other materials owned by us is protected by applicable intellectual-property laws.
You may not reproduce or commercially exploit protected materials without permission.
10. Third-Party Tools and Links
Our website may use third-party tools or contain links to third-party services.
We are not responsible for independent third-party websites, products, or services, and your use of them may be governed by separate terms.
11. Reviews and User Content
If you submit content such as reviews, comments, photographs, or feedback, you must have the right to provide it.
You must not submit content that is unlawful, fraudulent, defamatory, malicious, or infringes the rights of others.
12. Prohibited Conduct
You may not:
- Use the service unlawfully
- Commit or attempt fraud
- Submit false information
- Attempt unauthorized system access
- Introduce malware
- Circumvent website security
- Interfere with other users
- Infringe intellectual-property rights
- Use automated systems in a manner that materially disrupts our services
13. Privacy
Our processing of personal information is described in our Privacy Policy.
Where applicable, additional privacy options are available through our Your Privacy Choices page.
14. Disclaimer
We make reasonable efforts to maintain accurate and functional services.
However, to the extent permitted by applicable law, we cannot guarantee uninterrupted or error-free website operation.
Nothing in these Terms excludes mandatory warranties, rights, or remedies that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Caoxian Hongyun Trading Co., Ltd. will not be responsible for indirect, incidental, special, or consequential damages resulting solely from use of the website or services.
Nothing in this provision excludes liability that cannot legally be excluded.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful use of the services or material violation of these Terms.
17. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
18. No Waiver
Failure to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other right.
19. Changes to These Terms
We may revise these Terms to reflect changes in our services, business practices, or applicable requirements.
The latest version will be posted on this page with an updated date.
20. Contact Information
Questions about these Terms of Service may be sent to:
Pralune
Operated by Caoxian Hongyun Trading Co., Ltd.
Registered Address:
No. 562, Jiuji Village, Zhuangzhai Town, Cao County, Heze City, Shandong Province, China
Website: pralune.com