Privacy Policy
Privacy Policy
Last Updated: September 4, 2026
This Privacy Policy describes how Pralune (“Pralune,” “we,” “us,” or “our”), operated by Caoxian Hongyun Trading Co., Ltd., collects, uses, discloses, and protects personal information when you visit pralune.com, purchase our products, communicate with us, or otherwise use our services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Pralune, we may collect the following categories of information:
Contact Information
- Name
- Email address
- Billing address
- Shipping address
Order and Transaction Information
- Products purchased
- Order number
- Order history
- Payment and transaction information
- Shipping and delivery information
- Returns and refund information
Payment card information is generally processed by our payment service providers. We do not store complete payment card numbers unless specifically permitted and required by the payment service used.
Device and Usage Information
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referral information
- Website interaction data
- Cookie and similar technology information
Customer Service Information
When you contact us, we may collect the information you provide in your message, including your name, email address, order information, photographs, or other information needed to assist you.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Confirm payments and transactions
- Provide shipping and delivery updates
- Process returns and refunds
- Provide customer support
- Communicate about orders or service matters
- Maintain and improve our website and services
- Prevent fraud, misuse, and security incidents
- Understand website performance and customer interactions
- Provide advertising or marketing where permitted by applicable law
- Comply with legal and regulatory obligations
- Enforce our policies and protect our legal rights
3. Cookies and Similar Technologies
Pralune and service providers supporting our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud, and measure advertising effectiveness.
You may control certain cookies through your browser settings or privacy controls made available on our website.
Disabling certain cookies may affect the availability or functionality of parts of the website.
4. How We Disclose Personal Information
We may disclose personal information to service providers that help us operate our business, including providers involved in:
- Website hosting
- E-commerce services
- Payment processing
- Order fulfillment
- Shipping and logistics
- Customer support
- Analytics
- Advertising and marketing
- Fraud prevention
- Information technology and security
We may also disclose information where required by law, legal process, governmental request, or when reasonably necessary to protect our customers, our business, or others.
If Pralune or its business assets are involved in a merger, acquisition, restructuring, financing, or sale, information may be transferred as part of that transaction subject to applicable law.
5. Advertising and Privacy Choices
We may work with advertising and analytics partners that use cookies or similar technologies to understand how visitors interact with our website and advertisements.
Depending on your location, certain advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising under applicable privacy laws.
Where applicable, you may have the right to opt out of these activities.
Please see our Your Privacy Choices page or contact us at service@pralune.com.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Fulfill transactions
- Maintain business and tax records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Meet legal and regulatory obligations
Retention periods may vary depending on the type of information and applicable requirements.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Opt out of certain targeted advertising, sale, or sharing activities
- Appeal certain privacy-rights decisions where required by law
These rights are subject to applicable legal limitations and exceptions.
To submit a request, email service@pralune.com.
We may need to verify your identity before completing certain requests.
9. Children’s Privacy
Our services are not intended for children under the age at which they may independently provide consent under applicable privacy laws.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact service@pralune.com.
10. International Data Processing
Because we operate internationally and use service providers in different countries, personal information may be processed outside your country of residence.
Where required, we take reasonable measures to process and transfer information in accordance with applicable privacy laws.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy right, contact:
Pralune
Operated by Caoxian Hongyun Trading Co., Ltd.
Email: service@pralune.com
Registered Address:
No. 562, Jiuji Village, Zhuangzhai Town, Cao County, Heze City, Shandong Province, China
Website: pralune.com