Shipping Policy
Last Updated: September 4, 2026
At Pralune, we aim to provide clear information about how orders are processed and delivered.
This Shipping Policy applies to purchases made through pralune.com.
Order Processing
Orders are generally processed within 3 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays.
During periods of unusually high order volume or circumstances outside our reasonable control, processing may take longer.
Once your order has been dispatched, available tracking information will be provided to the email address associated with your order.
Shipping Rates
Our current standard shipping rates are:
Orders under $34.90 USD
Standard Shipping: $2.99 USD
Orders of $34.90 USD or more
Standard Shipping: FREE
Express Shipping
$4.99 USD where available.
The applicable shipping method and cost will be displayed during checkout.
Estimated Standard Delivery Time
Standard delivery is generally estimated at:
10–20 business days after dispatch
Delivery times are estimates rather than guaranteed delivery dates.
Actual transit times may be affected by the destination, carrier operations, customs procedures, public holidays, weather, or other circumstances outside our reasonable control.
Tracking Your Order
When tracking is available, tracking information will be provided after the order has been dispatched.
Tracking information may require some time to update after the carrier receives the shipment.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at service@pralune.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Delivery Issues
If your tracking information shows unusual delays, or if you believe your shipment may have been lost, contact us at:
Please include your order number and relevant tracking information.
We will review the available shipping information and assist you with the next appropriate step.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or materially different from what you ordered, please contact service@pralune.com and provide:
- Your order number
- A description of the issue
- Clear photos or other reasonable evidence of the issue
Eligible cases will be handled in accordance with our Return & Refund Policy.
Customs and Import Requirements
International shipments may be subject to customs procedures or import requirements depending on the destination.
Any treatment required by applicable law will be handled in accordance with the laws and requirements of the destination jurisdiction.
Contact Us
For shipping questions, contact:
Pralune
Operated by Caoxian Hongyun Trading Co., Ltd.
Email: service@pralune.com
Registered Address:
No. 562, Jiuji Village, Zhuangzhai Town, Cao County, Heze City, Shandong Province, China
Website: pralune.com